3x Faster Than Typing
Speak 150+ words per minute vs 40 wpm typing. Finish tasks in a third of the time.
Voice Dictation for Customer Support
Help more customers, faster
Zendesk
Example dictation
hi there new paragraph so I understand the frustration with the login issue uh to fix this please try first clearing your browser cache and cookies second restart your browser new paragraph support signature
Read this example aloud, or say something of your own.
Ottex outputs
Hi there,
I understand the frustration with the login issue. To fix this, please try:
1. Clear your browser cache and cookies
2. Restart your browser
Best,
Alex from Support
Profile instructions
How it works
Your voice. Right where you work.
Hold Fn
Place your cursor in any app, then hold the Fn key.
Speak naturally
Say what you want to write. Ottex follows your saved writing rules.
Release. It’s written.
Your text appears right where your cursor is.
Works with your apps
Ottex works system-wide on macOS. Dictate directly into these apps and more.
And any other app that accepts text input. See all supported apps
Why Ottex works for customer support
Concrete benefits with real-world impact
Better Context, Better Results
Speaking naturally gives AI agents more context than typing. Describe your intent, explain edge cases, mention file names—your voice carries nuance that typing shortcuts.
Smart Snippets
Define custom text replacements and shortcuts. Say 'work signature' to expand your full email signature, or 'my address' for your contact info.
Context Awareness
Optionally let AI see your screen for smarter responses. Reply to emails with full context, answer messages knowing the conversation history.
Voice Corrections
Say 'scratch that' to delete mistakes, 'actually' to rephrase. Fix errors without stopping your flow or touching the keyboard.
App-Specific Modes
Ottex detects which app you're in and adapts. Coding mode in Cursor, casual tone in Slack, professional in Gmail—automatic context switching.
Inline AI Commands
Transform text as you speak: 'Ottex start fix grammar Ottex end'. Edit, improve, translate—all by voice.
What you can do
Respond to Support Tickets
Handle support tickets efficiently. Speaking lets you explain solutions thoroughly—more context means fewer follow-up questions.
Zendesk
Example dictation
hi there new paragraph so I understand the frustration with the login issue uh to fix this please try first clearing your browser cache and cookies second restart your browser new paragraph support signature
Read this example aloud, or say something of your own.
Ottex outputs
Hi there,
I understand the frustration with the login issue. To fix this, please try:
1. Clear your browser cache and cookies
2. Restart your browser
Best,
Alex from Support
Profile instructions
Reply to Work Messages
Reply to Slack messages 3x faster. Dictate casual updates, detailed explanations, or quick acknowledgments without switching context.
Slack
Example dictation
hey um thanks for the update on the API changes I'll uh review the PR today actually tomorrow morning since I'm still working on the database migration and I'll leave comments if I find anything also can you ping me when the tests are passing
Read this example aloud, or say something of your own.
Ottex outputs
Hey, thanks for the update on the API changes! I'll review the PR tomorrow morning since I'm still working on the database migration. I'll leave comments if I find anything. Also, can you ping me when the tests are passing?
Profile instructions
Respond to Emails
Dictate email responses with the right tone. Use context awareness to see the full thread, then speak your reply naturally.
Gmail
Example dictation
hi Jennifer thanks for reaching out um I'd be happy to schedule a call next week here's my calendar link best regards work signature
Read this example aloud, or say something of your own.
Ottex outputs
Hi Jennifer,
Thank you for reaching out. I'd be happy to schedule a call next week.
Here's my calendar: https://cal.com/sarah/30min
Best regards,
Sarah Chen
Marketing Director, Finteq
Profile instructions
Frequently asked questions
Does Ottex work in Zendesk and Intercom?
Yes. Ottex is system-wide on macOS—it works anywhere you can type, including Zendesk, Intercom, Freshdesk, Help Scout, and any other support platform.
Can I use snippets for common issues?
Absolutely. Create snippets for your most common responses: 'refund template', 'shipping info', 'password reset steps'. Say the snippet name and Ottex expands it instantly, then you personalize with voice.
How do I maintain empathy while responding quickly?
Speaking is naturally more empathetic than typing. When you dictate, your tone and care come through. Ottex captures that naturally, so your responses feel warmer and more personal—even when you're moving fast through the queue.
Can I use it for troubleshooting steps?
Yes. Dictate complex troubleshooting steps—numbered lists, screenshot references, links. Say 'first, second, third' and Ottex auto-formats as a numbered list. Clear, structured responses every time.
What about internal notes and escalations?
Ottex works everywhere—ticket responses, internal notes, Slack messages to engineering, escalation summaries. Same workflow across your entire support stack.
Do I need a subscription?
Ottex is free forever with local models (Whisper runs on your Mac). For cloud transcription with Gemini 3 Flash, you can bring your own API key (~$1-3/mo) or subscribe to premium ($9/mo) for zero-config setup.
Clear your queue faster
Download free. Respond to tickets by voice.
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