Privacy Policy
Last updated: January 15, 2025
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us. This may include:
- Name and email address
- Account credentials and authentication information
- Usage data and API interaction logs
- Support communications and feedback
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices and support messages
- Monitor and analyze usage patterns
- Detect, investigate, and prevent fraudulent activity
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties, except as described in this policy:
- With your explicit consent
- To comply with legal obligations
- To protect our rights and prevent fraud
- With service providers who assist in our operations
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- Encryption of data in transit and at rest
- Regular security audits and monitoring
- Limited access controls and authentication
- Secure infrastructure and hosting
5. Data Retention
We retain your information only for as long as necessary to provide services and comply with legal obligations. Account data may be retained for up to 7 years after account deletion for compliance purposes.
6. Your Rights
You have the right to:
- Access and review your personal information
- Correct inaccurate or incomplete data
- Request deletion of your personal information
- Object to or restrict processing of your data
- Data portability and export
7. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.
8. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the `last updated` date.
9. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us at:
- Email: [email protected]
- Address: Ottex.ai, Privacy Officer