3x Faster Than Typing
Speak 150+ words per minute vs 40 wpm typing. Finish tasks in a third of the time.
Voice Dictation for Customer Success Managers
Know every account deeply, document effortlessly
Notion
Example dictation
action items colon new paragraph one john to review q 4 budget by friday actually thursday two sarah to schedule client call three uh team to finalize roadmap
Read this example aloud, or say something of your own.
Ottex outputs
Action items:
1. John to review Q4 budget by Thursday
2. Sarah to schedule client call
3. Team to finalize roadmap
Profile instructions
How it works
Your voice. Right where you work.
Hold Fn
Place your cursor in any app, then hold the Fn key.
Speak naturally
Say what you want to write. Ottex follows your saved writing rules.
Release. It’s written.
Your text appears right where your cursor is.
Works with your apps
Ottex works system-wide on macOS. Dictate directly into these apps and more.
And any other app that accepts text input. See all supported apps
Why Ottex works for customer success managers
Concrete benefits with real-world impact
Voice Corrections
Say 'scratch that' to delete mistakes, 'actually' to rephrase. Fix errors without stopping your flow or touching the keyboard.
Inline AI Commands
Transform text as you speak: 'Ottex start fix grammar Ottex end'. Edit, improve, translate—all by voice.
Precision Typing
Say 'new paragraph', 'open quote', 'em dash', 'ellipsis'. Full formatting control by voice.
Smart Snippets
Define custom text replacements and shortcuts. Say 'work signature' to expand your full email signature, or 'my address' for your contact info.
Context Awareness
Optionally let AI see your screen for smarter responses. Reply to emails with full context, answer messages knowing the conversation history.
App-Specific Modes
Ottex detects which app you're in and adapts. Coding mode in Cursor, casual tone in Slack, professional in Gmail—automatic context switching.
Global Shortcuts
Start recording with Option+D, use Push-to-Talk, or cancel with Esc. All shortcuts are fully configurable.
Works in Any App
System-wide on macOS—Ottex works wherever you can type. No app-specific integrations needed.
Filler Word Removal
Automatically removes filler words like 'um', 'uh', 'like', 'so' from your transcription. Get clean, professional text without verbal hesitations.
Better Context, Better Results
Speaking naturally gives AI agents more context than typing. Describe your intent, explain edge cases, mention file names—your voice carries nuance that typing shortcuts.
Works with AI Chatbots
Dictate prompts to ChatGPT, Claude, Perplexity—anywhere you type. Better prompts, better answers.
Accurate Transcription
Cloud AI models transcribe your voice with 99% accuracy. Filler words like 'um' and 'like' are automatically cleaned up.
What you can do
Write Meeting Notes
Dictate meeting notes in real-time or right after. Capture action items, decisions, and key points while they're fresh in your mind.
Works with
Notion
Example dictation
action items colon new paragraph one john to review q 4 budget by friday actually thursday two sarah to schedule client call three uh team to finalize roadmap
Read this example aloud, or say something of your own.
Ottex outputs
Action items:
1. John to review Q4 budget by Thursday
2. Sarah to schedule client call
3. Team to finalize roadmap
Profile instructions
Write Status Updates
Dictate standup updates, weekly reports, or project status. Speak what happened and what's next—done.
Works with
Slack
Example dictation
hey team so quick update um finally got the payment integration working took longer than expected because of some weird edge cases with refunds new paragraph today I'm gonna tackle the email notifications and hopefully wrap that up by end of day new paragraph no blockers just need to stay focused
Read this example aloud, or say something of your own.
Ottex outputs
Hey team, quick update—finally got the payment integration working. Took longer than expected because of some weird edge cases with refunds.
Today I'm gonna tackle the email notifications and hopefully wrap that up by end of day.
No blockers, just need to stay focused.
Profile instructions
Update CRM Records
Dictate call notes, update deal stages, or log activities. Keep your CRM current without the tedium.
Works with
Text Editor
Example dictation
um call with decision maker went well budget confirmed for q1 new paragraph next steps colon send contract by friday actually monday new paragraph moving to negotiation stage
Read this example aloud, or say something of your own.
Ottex outputs
Call with decision maker went well. Budget confirmed for Q1.
Next steps: send contract by Monday.
Moving to negotiation stage.
Profile instructions
Respond to Emails
Dictate email responses with the right tone. Use context awareness to see the full thread, then speak your reply naturally.
Gmail
Example dictation
hi Jennifer thanks for reaching out um I'd be happy to schedule a call next week here's my calendar link best regards work signature
Read this example aloud, or say something of your own.
Ottex outputs
Hi Jennifer,
Thank you for reaching out. I'd be happy to schedule a call next week.
Here's my calendar: https://cal.com/sarah/30min
Best regards,
Sarah Chen
Marketing Director, Finteq
Profile instructions
Reply to Work Messages
Reply to Slack messages 3x faster. Dictate casual updates, detailed explanations, or quick acknowledgments without switching context.
Slack
Example dictation
hey um thanks for the update on the API changes I'll uh review the PR today actually tomorrow morning since I'm still working on the database migration and I'll leave comments if I find anything also can you ping me when the tests are passing
Read this example aloud, or say something of your own.
Ottex outputs
Hey, thanks for the update on the API changes! I'll review the PR tomorrow morning since I'm still working on the database migration. I'll leave comments if I find anything. Also, can you ping me when the tests are passing?
Profile instructions
Capture Ideas Quickly
Speak ideas the moment they hit you. Use Ottex anywhere to capture thoughts, then refine them later.
Works with
Text Editor
Example dictation
oh okay so what if we flip the onboarding completely um instead of asking users to set up their workspace first we let them record something immediately like within 10 seconds of signing up they're already talking and seeing the magic actually no not 10 seconds make it the very first screen and then we save that as their first note so they have an aha moment before they even configure anything
Read this example aloud, or say something of your own.
Ottex outputs
What if we flip the onboarding completely? Instead of asking users to set up their workspace first, we let them record something immediately. Within the very first screen of signing up, they're already talking and seeing the magic. Then we save that as their first note—so they have an aha moment before they even configure anything.
Profile instructions
Prompt ChatGPT & Claude
Dictate prompts to ChatGPT, Claude, Perplexity, or any AI chatbot. Speaking naturally lets you give more context—better context means better results.
ChatGPT
Example dictation
can you help me understand um why the sky is blue like I know it has something to do with light but I'm kinda confused about why it's not violet since violet has an even shorter wavelength question mark explain it simply
Read this example aloud, or say something of your own.
Ottex outputs
Can you help me understand why the sky is blue? I know it has something to do with light but I'm confused about why it's not violet since violet has an even shorter wavelength. Explain it simply.
Profile instructions
Write First Drafts
Defeat writer's block by speaking your first draft. Don't edit as you go—just talk through your ideas and refine them later.
Notion
Example dictation
so the thing is writing is hard because you never know where to start um I think the best approach is to just get your ideas down first and worry about editing later new paragraph that's what this article is about actually this post is about overcoming the blank page
Read this example aloud, or say something of your own.
Ottex outputs
Writing is hard because you never know where to start. I think the best approach is to just get your ideas down first and worry about editing later.
That's what this post is about—overcoming the blank page.
Profile instructions
Frequently asked questions
Can I dictate directly into Gainsight or Salesforce?
Yes. Ottex works anywhere you can type—Gainsight, Salesforce, HubSpot, ChurnZero, any browser-based or desktop app. Press Option+D and start speaking your account notes.
How do I capture customer sentiment during calls?
Dictate notes immediately after calls while the conversation is fresh. Speaking naturally lets you capture tone and nuance: 'Customer seemed frustrated about implementation delays, but excited about the new feature roadmap.' That context gets lost when you type later.
Can I use it for QBR preparation?
Absolutely. Dictate your QBR narrative, success metrics, expansion opportunities, and risk areas by voice. Use AI commands to formalize sections: 'Ottex start, make this more executive-friendly, Ottex end.' Prep that used to take hours gets done in 30 minutes.
How do I handle escalation documentation?
When an escalation happens, dictate the full context immediately: what happened, what the customer said, what's been tried, what they need. Speaking captures the urgency and detail that typing shortcuts. Your escalation notes give leadership and support teams everything they need.
Does it work for playbook updates?
Yes. When you discover what works (or doesn't) with an account, dictate the insight right away. Say 'Heading two: Onboarding for Enterprise' then speak your playbook update. Build tribal knowledge without the documentation overhead.
Is my customer data secure?
Yes. Ottex offers 100% local processing with Whisper models—your audio never leaves your Mac. Or use BYOK (bring your own key) for cloud models. Either way, Ottex never stores your data. Perfect for accounts with sensitive information.
Know every account, document nothing
Download free. Dictate account notes, QBR prep, and escalations by voice.
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