Respond to Support Tickets
Handle support tickets efficiently. Speaking lets you explain solutions thoroughly—more context means fewer follow-up questions.
How it works
Same mic. Different outputs. Your rules.
Hey Tom,
Let's meet at the office tomorrow at 10 a.m. to prepare the presentation.
Press a hotkey
Hit your shortcut in any app. Ottex is ready where you work, without switching windows or breaking your flow.
Say the intent
Speak naturally. Ottex keeps exact dictation when speed matters and applies the right workflow when structure matters.
Get the right output
Ready draft in Gmail. Exact words in ChatGPT. Structured ticket in Linear.
Press a hotkey
Hit your shortcut in any app. Ottex is ready where you work, without switching windows or breaking your flow.
Say the intent
Speak naturally. Ottex keeps exact dictation when speed matters and applies the right workflow when structure matters.
Hey Tom,
Let's meet at the office tomorrow at 10 a.m. to prepare the presentation.
Get the right output
Ready draft in Gmail. Exact words in ChatGPT. Structured ticket in Linear.
Features for support replies
Everything you need to do this job efficiently
3x Faster Than Typing
Speak 150+ words per minute vs 40 wpm typing. Finish tasks in a third of the time.
Better Context, Better Results
Speaking naturally gives AI agents more context than typing. Describe your intent, explain edge cases, mention file names—your voice carries nuance that typing shortcuts.
Smart Snippets
Define custom text replacements and shortcuts. Say 'work signature' to expand your full email signature, or 'my address' for your contact info.
Context Awareness
Optionally let AI see your screen for smarter responses. Reply to emails with full context, answer messages knowing the conversation history.
Voice Corrections
Say 'scratch that' to delete mistakes, 'actually' to rephrase. Fix errors without stopping your flow or touching the keyboard.
Who uses this?
Professionals who rely on Ottex for support replies
Frequently asked questions
Does Ottex work with Intercom, Zendesk, and Freshdesk?+
Yes. Ottex types into any text field on macOS, including all web-based support tools — Intercom, Zendesk, Freshdesk, HubSpot, and more.
Can I save common responses as templates?+
Yes. Use smart snippets to save frequent responses. Say 'refund policy' or 'shipping update' and Ottex inserts your pre-written template.
Does it help with detailed technical explanations?+
Absolutely. Speaking lets you explain complex solutions thoroughly and naturally. More context in your first reply means fewer back-and-forth messages.
Can multiple support agents use Ottex?+
Each team member installs Ottex on their own Mac with their own custom dictionary and snippets. There's no shared account needed.
Related use cases
Other ways to use Ottex
Reply to Work Messages
Reply to Slack messages 3x faster. Dictate casual updates, detailed explanations, or quick acknowledgments without switching context.
Respond to Emails
Dictate email responses with the right tone. Use context awareness to see the full thread, then speak your reply naturally.
Write Sales Follow-ups
Dictate personalized follow-up emails right after calls. Strike while the conversation is fresh.
Write Candidate Feedback
Dictate interview feedback immediately after each call. Speaking lets you capture nuance and context that gets lost when typing quickly.
Voice input that follows your rules.
Get 4+ hours back every week from typing, formatting, and re-prompting AI.
Try for freeNo credit card required.